B/SPOKE: Solving the Sub Challenge with NetGym

Customer Profile

Client: B/SPOKE
Industry: Indoor Cycling (Spin), Yoga, and Strength
Challenge: Managing subs across multiple locations

B/SPOKE Background 🚴

Out of Boston, Massachusetts, B/SPOKE  operates four studios across the city, offering spin (“ride”), strength, and yoga classes. Meg Mars, their Manager of Instructor Operations, manages the instructor sub process across their growing team. Overseeing and managing the studios’ subs was a constant challenge due to the variety of class formats, multiple locations, and instructors teaching and subbing across their locations.

The Sub Challenge 🔄

Prior to using NetGym, the sub management process at B/SPOKE was manual and time-consuming. The studio relied on a shift planning system, requiring multiple steps from initial scheduling to updating their scheduling system, Mariana Tek, with final changes. With a team of 50+ instructors across various formats and studios, this process became increasingly difficult to manage.

The NetGym Solution

Streamlined Sub Management ⚙️

The introduction of NetGym at B/SPOKE transformed their sub management process, providing an efficient, less time-consuming, and user-friendly solution for both instructors and management.

Time-Saving Benefits ⏳

With NetGym, Meg saw her time spent on managing subs cut by 50%, significantly easing her workload. This allowed her to focus on other aspects of studio management versus grueling administrative work.

Improved Communication and Accountability 🗣️

NetGym simplified communication for subbing, providing instructors with notifications and the ability to respond to sub requests via email, text or in the NetGym app. This automation not only sped up the process of filling subs, but also encouraged instructors to take greater responsibility in finding subs for their classes and in responding to opportunities to sub.

Smooth Transition and Support 🤝

The transition to NetGym was seamless and well-received by B/SPOKE’s instructors. The NetGym team was (and continues to be) a supportive and collaborative partner, demonstrating their focus on customer service and improving the user experience. 

Impact on B/SPOKE and Beyond 🌍🚀

Created for the fitness industry by a former instructor, NetGym’s solution aligns perfectly with the challenges faced by studios like B/SPOKE. By addressing the frustrations of instructor sub management, NetGym empowered B/SPOKE to concentrate on other key areas of their business such as member experience, instructor quality, and seamless studio operations. The platform’s impact on B/SPOKE shows the transformative potential of specialized software to solve the subbing challenge, leading to improved studio operations.