Chuze Fitness: Spends 85% Less Time on Subbing with NetGym

Customer Profile

Customer: Chuze Fitness
Modality: Gym with Group Fitness Classes
Challenge: Managing subs across 925+ group fitness employees through manual methods, causing significant time drain and communication issues

Chuze Fitness’ Background 🏋️‍♀️

Headquartered in San Diego, CA, Chuze Fitness operates 50+ fitness clubs nationwide, offering an open-floor gym, state of the art facilities and a range of group fitness classes. Diana Gilbert, their Senior Director of Fitness, was seeking a solution to solve the challenges faced around subs for their group fitness programs.

The Sub Challenge 🔄

Before partnering with NetGym, Chuze Fitness like many other health clubs faced difficulties when it came to managing subs across their instructors: making sure every class was covered, ensuring accurate payment for subbed classes, and maintaining timely communication with their teams. These challenges not only affected the operational side of the business, but also had a direct impact on their member experience when subs didn’t show up for class or members didn’t know a sub was teaching until they showed up.

The NetGym Solution

Trial Success and Widespread Roll-out 🚀

Chuze Fitness’ partnership with NetGym began with a trial across five clubs. Within a month, they rolled out NetGym across all locations due to the immediate and positive impact of the trial. Currently, NetGym services its team of 925+ Fit Pros across eight states. This quick decision on Chuze’s part shows how effectively NetGym addresses the frustrations and needs of subbing for group fitness.

Before NetGym, our Fitness Managers spent 10-12 hours weekly on subbing communications. Since implementing NetGym, we’ve cut that time to 1.5 hours weekly. Partnering with NetGym was a turning point for our efficient subbing and communication needs!

Diana Gilbert, Senior Director of Fitness, Chuze Fitness

Automated Scheduling Updates in ABC Fitness ⚙️

Chuze’s experience with NetGym has been a total game-changer. Managing big teams and fitness options was challenging, but now it’s a breeze. They now have more time and mental space to focus on what matters: their people. It’s a win-win for everyone involved – their team, management, and members. Plus, it allows more time to do what they love most: inspiring and mentoring our instructors and coaches. Thanks to NetGym, they’re efficient and able to be the best employer they can be, continuing to spread kindness.

Collaborative Partnership 🙏

Throughout the partnership, Chuze Fitness experienced strong communication and collaboration with NetGym. NetGym’s willingness to incorporate feedback showed their commitment to customer satisfaction and understanding the unique needs of group fitness:

Working with NetGym has been a fantastic experience for us at Chuze Fitness. From day one, their team listened to our feedback and went above and beyond to meet our unique needs, which shows how much they care about customer satisfaction. Whether a big question or a tiny detail, they handle it professionally and kindly. Thanks to NetGym, we feel supported every step of the way.    

Diana Gilbert, Senior Director of Fitness, Chuze Fitness

Key Takeaways 🔑

Chuze Fitness’ experience with NetGym shows the impact a specialized subbing solution can have on solving this challenge for fitness clubs and gyms. From its dedication to customer feedback to continuous improvement of its platform, NetGym not only improved Chuze Fitness’ operations, but also enriched the experiences of members, instructors, and managers.