True Form Fitness: Scaling Sub Management and Operations with NetGym

Customer: True Form Fitness: A Lagree Studio
Modality: Lagree
Challenge: Overcoming Disjointed Communication and Manual Processes to Find and Manage Subs

The Challenge Before NetGym

At True Form Fitness, a Lagree studio based in Tennessee, instructor sub management was handled through a combination of sticky notes and text threads. Founder Kenzie Wesp realized that as her vision grew from a single studio to a multiple locations, the current system couldn’t keep up. She needed a solution that could scale with her expanding business, streamline operations, and allow her to focus on delivering the exceptional member experience that True Form Fitness is known for.

As the business expanded, the need for a more efficient sub management system became clear. Coordinating instructors’ schedules across multiple locations not only consumed valuable time but also risked disrupting the member experience that Kenzie had worked so hard to build. 

The Solution

In search of a better way to manage subs, Kenzie turned to NetGym. With a tailored, tech-driven approach, NetGym not only automated sub operations at True Form, but also established a new benchmark for efficiently managing multiple studios.

Key Improvements with NetGym

• Efficient Sub Management: NetGym revolutionized the admin-heavy, manual process of managing subs into a streamlined, automated system, saving substantial time, minimizing the hassles of back-and-forth coordination, and automatically updating their schedule in Mariana Tek.
• Improved Communication: The implementation of NetGym’s messaging ensured that all team members stayed informed and current, bridging previous communication gaps and syncing the team in one app, with consistent updates.
• Insightful Reporting: Armed with detailed sub analytics, Kenzie gained a comprehensive view of subbing patterns and instructor engagement. This enabled more informed decisions for staff scheduling and management.
• Scalability for Growth: As True Form Fitness continues to expand, NetGym provides solid support and the ability to scale right alongside them. 

Feedback from the Founder

“NetGym has saved me so much time and confusion with my team and my day-to-day life.  It goes so far beyond subbing because you have resources,  you have messaging, you have sub data… Instead of receiving a million messages and sub requests in Slack each day, sub requests go out instantly and all our messages are organized and in one place.

We’ve also noticed that instructors are quicker to submit sub requests. They know it’s simple and easy, and we already have subs lined up months in advance for holidays.”

Kenzie Wesp, Founder & CEO of True Form Fitness

The Benefits

The integration of NetGym has delivered game-changing benefits:

• Operational Efficiency: The reduction in admin workload has freed up True Form’s management team to focus more on strategic initiatives rather than daily operational tasks.
• Member Experience: The improved operational flow has led to higher class availability and consistency, boosting the member experience and retention.
• Employee Satisfaction: Clearer communication and simpler scheduling have improved instructor satisfaction, fostering a more motivated and engaged team.

Wrap it up

The transformation of True Form Fitness from manual processes to an automated, tech-driven tool shows the impact a subbing & communication tool can have on boutique fitness studios. By partnering with NetGym, True Form Fitness not only streamlined day-to-day ops, but also embarked on a path of scalable growth and enhanced operational effectiveness. 

Are you ready to see how NetGym can transform your subbing and studio operations? Schedule a demo and discover firsthand how NetGym can help streamline your business!